Frequently Asked Questions

Enter the tracking number provided in your confirmation email or SMS into the tracking search bar on our homepage or visit the standalone tracking page. You can also log in to your customer dashboard to see all your shipments with their complete status timelines in one place.

Tracking information is updated in real-time as each scan event occurs at our facilities and with our drivers. Most statuses are reflected within 5-15 minutes of the actual event. International shipments may show longer intervals between updates due to customs processing.

Order Created = order placed and awaiting confirmation. Confirmed = label printed and pickup scheduled. Picked Up = courier collected your package. In Transit = package moving between facilities. Arrived at Facility = at destination hub. Out for Delivery = with final mile driver. Delivered = delivered successfully. Exception = delay or issue requiring attention.

Occasionally scans may be missed or delayed. If there has been no update for more than 48 hours for a domestic shipment or 72 hours for an international one, please contact our support team for a manual investigation.

Standard: 2-3 business days between major US cities and 3-5 business days for remote areas. Express: next business day in major metropolitan areas. Premium: same-day delivery may be available in select service areas.

Costs are dynamically calculated in USD based on origin, destination, actual versus dimensional weight, and service level.

Yes. When creating a shipment you can choose from time slots: Morning (9AM–12PM), Afternoon (12PM–4PM), or Evening (4PM–7PM). A confirmation SMS will be sent the day before.

Yes. ArcBest serves all 50 states, including remote areas that may require 1-2 additional business days for last-mile delivery.

We ship to over 190 countries including: United States, Canada, Mexico, United Kingdom, Germany, France, UAE, Saudi Arabia, China, India, Japan, Brazil, Australia, South Africa and more.

Express Air: 3-5 business days to major cities (London, Dubai, Toronto, Frankfurt, Tokyo). Standard Air: 5-10 business days. Sea Freight: 4-8 weeks for container and bulk shipments.

No. Recipient is responsible for import duties, taxes and customs clearance fees in the destination country. We provide HS codes and commercial invoices for clearance.

Prohibited items include but are not limited to: counterfeit goods, narcotics, flammable liquids, aerosols, lithium batteries in bulk, firearms, perishables without cold chain, plants, seeds, and ivory or protected species materials.

Every shipment includes basic carrier liability. Additional cargo insurance is available at checkout to cover the declared value against loss, damage and theft.

For damaged shipments, photograph both the packaging and contents immediately upon receipt. Submit the claim with photos, invoice and tracking number within 48 hours of delivery via our claims form or support email. Payouts are processed within 7-14 business days of approval.

Our driver will attempt delivery three times on three consecutive business days. After the third attempt the package is held at the nearest facility for pick up for up to 14 days before return to sender.

For high-volume shippers (20+ shipments / month) we offer custom pricing, volume discounts up to 35%, dedicated account managers, weekly invoicing, and API / Excel bulk upload integrations.

Yes. We provide end-to-end international shipping services including overseas pickup, freight coordination, customs documentation, and final-mile delivery. Contact sales@arcbest.com for a quote.

Shipments can be cancelled free of charge up until the point of pickup. Once picked up, the shipment is in transit and only a partial refund of the domestic leg is available.

Yes. When creating a shipment you can pay for an optional return label so the recipient can ship items back at a discounted rate. Perfect for eCommerce businesses with returns policies.